Almost no one uses AI agents to book their Uber, company says

Uber reported that during its busiest week last quarter, only four people booked a ride through an AI agent, according to TechCrunch AI. The figure, disclosed by the company itself, stands as a concrete data point in an area usually described in projections and promises rather than usage counts.

The report frames this as a rare instance of a company volunteering adoption numbers for AI agents, a category of software that has drawn considerable investment and attention on the premise that it will soon handle everyday tasks like booking transportation on a user’s behalf. Uber’s figure, drawn from what the company characterized as its peak week for such usage, suggests that actual uptake remains minimal regardless of how the capability is marketed or how much attention it receives in industry discussion.

TechCrunch AI’s piece notes the gap between the attention paid to AI agents as a category and the measured behavior of users when the option is actually available to them. No further detail was given on how the agent-booking feature works, how long it has been available, or why usage might be so low. The report does not speculate beyond the number itself.

The item is presented as a single disclosed statistic rather than a broader trend analysis, with Uber as the sole named source for the figure.